Abous us

Cookies Policy

General information about Cookies

Access to this Website involves the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User —on the different devices that they may use to browse— so that the server remembers certain information that will subsequently be read only by the server that implemented it. Cookies make browsing easier, more user-friendly, and do not damage the browsing device.

Cookies are automatic procedures for collecting information regarding the preferences determined by the User during his visit to the Website in order to recognize him as a User, and personalize his experience and use of the Website, and they can also, for example, help identify and resolve errors.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and after the visit. However, no cookie allows the same to contact the User's telephone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to form part of the Cookie file is for the user to personally provide that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the User's consent will be required for their use. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive decision, before the initial treatment, removable and documented.

Own cookies

These are cookies that are sent to the User's computer or device and managed exclusively by Ralco Europa S.L. for the best operation of the Website. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies allow the User to be recognised as a repeat visitor to the Website and to adapt the content to offer content that is tailored to their preferences.

Ralco Europa does not use third-party cookies

Disabling, rejecting and deleting cookies

The User can disable, reject and delete cookies – totally or partially – installed on their device by configuring their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this regard, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must follow the instructions provided by the Internet browser they are using. In the event that they reject the use of cookies – totally or partially – they may continue to use the Website, although they may have limited use of some of its features.

Cookies used on www.ralcoeuropa.eu

  • Name: SESSID_RALCO
  • Origin/Owner: Own.
  • Purpose: Identification of the user's PHP session; it is created automatically and does not store any personal information about the user.
  • Expiry: At the end of the session.
  • Acceptance: Being a technical cookie that does not store any user information, express acceptance of the user is not required.
  • Name: ralco_online_user_id
  • Origin/Owner: Own.
  • Purpose: Identification of the user for the Customer Area.
  • Expiry: One year. In addition, each time the user enters the Customer Area, this cookie is renewed for one year, so that the user does not have to remember the access credentials.
  • Acceptance: When the user accesses the Customer Area for the first time.

www.ralcoeuropa.eu does not use third-party cookies