Ralco Europa S.L. declares its respect and compliance with the provisions contained in Regulation (EU) 2016/679 of April 27, 2016 (RGPD), and in Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD). This Privacy Policy establishes the use, maintenance and transfer by Ralco Europa S.L. of the personal data of the clients of the Ralco Europa SL website.
Ralco Europa S.L. is committed to developing long-term relationships based on trust. Therefore, Ralco Europa S.L. will do everything possible to ensure that your right to privacy is maintained and protected. This website is intended for people over 18 years of age.
Ralco Europa S.L. Ralco Europa S.L. maintains the levels of protection of your personal data in accordance with current regulations on security measures, and has implemented all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the client provides to Ralco Europa S.L..
Ralco Europa S.L. obtains your business data when there is an interest in starting a business relationship, for example, to be able to make a quote we need your basic commercial information, such as the company name, address, CIF, email, etc. Likewise, once the client contracts and maintains products and/or services with us. On our website there are no online forms where to send said information, and therefore users must actively send us, either by email, telephone, WhatsApp, etc. their personal data to register them as (potential) clients. Failure to provide said information or providing incorrect data will make it impossible for Ralco Europa S.L. may register you as a customer or provide you with the requested services. Additional information will be collected from our customers as the business relationship progresses, e.g. banking information if the customer pays by direct debit.
Ralco Europa S.L. may also collect information about how customers access its website by using a unique identifier for each customer through the use of cookies. Like most websites, Ralco Europa S.L. uses log files on an Apache server. This information may include IP addresses, browser type, Internet Service Provider (ISP), entry/exit pages, platform type, time and date stamp or number of clicks to analyze trends, administer the website, track customer movements in the aggregate and gather broad demographic information for aggregate use. In any case, no information stored in log files, including but not limited to IP addresses, is related to personal information that identifies a person.
We inform you that the data you provide us by any means (website, email, paper forms, and/or any other document) will be incorporated into a file owned by Ralco Europa S.L..
Ralco Europa S.L. : will process the information provided by interested parties for the following purposes:
The legal basis for processing the data is the consent of the interested parties. Interested persons for the processing and management of any request for information or consultation regarding our professional services, as well as for the sending of commercial communications carried out by Ralco Europa S.L..
The recipients of the information collected will be exclusively the employees of Ralco Europa S.L. or the service providers to this entity (including, where applicable, its own subsidiaries or affiliated companies).
In this last case, the service providers will be bound by a service provision contract in which the privacy and data protection obligations equivalent to those required for the employees of Ralco Europa S.L. will be expressly included and they will be expressly prohibited from transferring said data to any other person or third party, unless otherwise provided for in this privacy policy.
No personal data will be transferred to third parties, except as provided for by law. Nor will international data transfers be made to third countries. In the event that Ralco Europa S.L. is sold, the information collected from customers may be provided to the new owners.
We inform you that Ralco Europa S.L. may provide personal information to the competent authorities when required in accordance with current legislation.
The Ralco Europa S.L. website contains links to other websites. Please note that Ralco Europa S.L. is not responsible for the privacy practices of such websites; therefore, we encourage you to read the privacy statements of each and every website that collects personal data. This Privacy Policy only applies to information collected by Ralco Europa S.L.
Right of Access, Rectification and Deletion: Interested persons have the right to obtain confirmation as to whether or not Ralco Europa S.L. is processing personal data that concerns them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right to Limitation and Opposition: In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Ralco Europa S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. These rights may be exercised through any means of communication with Ralco Europa S.L. at the address indicated above, attaching a photocopy of the ID of the data subject or by e-mail to ralco@ralcoeuropa.com
Ralco Europa S.L. reserves the right to modify and/or update the information on data protection when necessary for the correct compliance with the Data Protection Regulation. If any modification occurs, the new text will be published on this page, where you can access the current policy. In each case, the relationship with users will be governed by the rules in force at the precise moment in which the website is accessed.